Help center
Find answers about joining live classes, replays, questions on air, certificates, teaching and payouts, team seats and billing. Pick a group below.
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Question, 14 upvotes
Can I rewatch the Q&A part later?
Viewers
How do I join a live class?
Open the class page at the start time and press Join. You need a ticket for that class or an All Access membership if the class is marked Included in All Access. The live room runs in the browser on a laptop, phone or tablet.
What time does a class start for me?
Every time on the site is shown in your own time zone, based on your browser. You also get reminder emails 24 hours and 15 minutes before the start.
I missed the class. Do I lose it?
No. Every ticket includes the replay forever. It appears on the class page and in your account once the broadcast ends.
How do I ask a question on air?
Type it into the question box in the live room. Other viewers can upvote it, and the host answers questions from the top of the queue on air. Asking needs a ticket or All Access.
What can I watch without paying?
You can browse everything, see the agenda and chapters of every replay, see a blurred preview of a running live room, and watch one free taster replay once your account is verified.
How do I get a certificate?
Watch at least half of a class, live or as a replay. The certificate appears in your account with a public verification page. Details are on the certificates page.
Experts
How do I start teaching?
Create an account, open your studio, fill in your profile and create your first class. Connect your payout account before your first paid class.
How much do I keep?
75 percent of every ticket, on every plan. The platform fee is 25 percent. Classes included in All Access also share in a monthly pool made of half of All Access revenue, split by minutes watched.
When are payouts made?
After the class, to your own connected payout account.
How do I go live?
Use the browser studio, or any streaming app with the stream key (RTMP) shown in your studio.
Can I export my attendees?
Yes. You own your audience and can export attendee emails from your studio.
What if I need to cancel a class?
Cancel it in your studio. Every ticket holder is refunded in full under the ticket rule.
Teams
What does a team seat include?
Each seat gets All Access: every class marked Included in All Access, the included replays, on air questions, materials, certificates and 20 percent off premium tickets.
How do we add or remove people?
From the team dashboard. Invite people by email and reassign a seat when someone leaves.
Where are attendance and certificate reports?
In the team dashboard, per person, for both Teams and Enterprise.
Do you offer SSO?
SSO (SAML) and roles are part of Enterprise.
Billing
How much is All Access?
49 USD per month, or 24 USD per month billed yearly (288 USD per year, which saves 50 percent).
How do I cancel a subscription?
From billing settings in your account, at any time. Access runs to the end of the period you have paid for. The charge already taken is not refunded.
Can I get a refund?
Payments are final. We refund a double charge, a proven unauthorised charge or a total failure of the service. If an expert cancels a class or the broadcast does not take place, your ticket is refunded. The refund policy has the details.
Where are my receipts and invoices?
In billing settings in your account. Every payment has a receipt, and team plans get invoices.
Is Masterclass.tv an independent platform?
Yes. Masterclass.tv is an independent platform. It is not affiliated with, endorsed by or connected to MasterClass or Yanka Industries, Inc.